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Can't Open Illustrator

New Here ,
Oct 05, 2022 Oct 05, 2022

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Hi there,

Illustrator file won't open -- I get an error and crashing file and out of app when I use it. When I re-open I can't open the old file I save. It just shows the error can't open the file

Can u support me. Thanh you very much

 

save 2.jpg

save.jpg

  

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Bug , How to

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Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

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Hello @team2644247093rx,

 

Sorry to hear about this experience. Would you mind sharing the file here or via DM so we can check it on our end? Also, kindly share the exact version of the OS and Illustrator installed on your computer.

 

Looking forward to your response.

 

Thanks,

Anubhav

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