Can't open or create new file

[walterw53534397]

The Illustrator crushes when i try to open any file (ai, pdf) or create a new file since yesterday. Illustrator is installed on Windows 10. Any help would be appreciated.

[Michael Bullo · Accepted solution]

Have you tried resetting the Illustrator preferences.

How to set preferences in Illustrator

"Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."

[walterw53534397]

Thank you for your suggestion, good idea with resetting preferences - it didn't work, though. When I try to open any file or create new, I get 'busy' cursor on Windows 10.

[Michael Bullo]

Have you tried reinstalling Illustrator?

[Monika Gause]

Where are your files located?

Is a printer connected, set up as default printer and turned on? Yes, it's important.

[walterw53534397]

I noticed that when i tried to print anything in Photoshop - the program freezed. So apparently the printer was causing this issue (I was having it repaired). I uninstalled printer drivers completely and everything works just fine. Thank you Monika! In my honest opinion, Adobe software should be immune to these kind of problems, but i guess the're working on that this issue is resolved, thank you!