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ewap18161097
ewap18161097
Participant
November 2, 2020
Answered

Can’t open or download Illustrator cloud document

  • November 2, 2020
  • 4 replies
  • 4220 views

Hi,

 

I have been working on a file on my Mac for a few hours. I keep it open and browsed the web looking for mockups. My Mac suddenly crashed and restarted. After that I tried to open the file I was working on but it wouldn't open. I tried to open it on the Illustrator for iPad - it won't open. I tried downloading the file from Cloud Documents but every time an error appears (download won't finish). I even went through file history and changed the file version the one from 2 days ago - still not working 😞

 

It's just this one file - the rest is working fine. It was quite big but still 😞

 

Is the any hope to recover my work???? 😞

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi there, 

     

    Sorry to hear about this trouble. I am hopful that the issue is resolved by now. If not, I would request if you could share the document with us.

    Go to https://assets.adobe.com/cloud-documents, click on the three dots next to your file and click Get link. 

     

     

    Regards,

    Srishti

    4 replies

    K
    kilde
    Participant
    May 25, 2021

    Did you ever find a way to recover your work?

    ewap18161097
    ewap18161097Author
    Participant
    May 25, 2021

    Adobe did everything they could to help me

    but unfortunately the file was corrupted and I was not able to recover it's content.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity ManagerCorrect answer
      Community Manager
      December 30, 2020

      Hi there, 

       

      Sorry to hear about this trouble. I am hopful that the issue is resolved by now. If not, I would request if you could share the document with us.

      Go to https://assets.adobe.com/cloud-documents, click on the three dots next to your file and click Get link. 

       

       

      Regards,

      Srishti

      V
      Veronica Eugenia5C2E
      Participant
      October 6, 2021

      I'm having the same issue. I can't access my files that have been uploaded to the cloud. Help! 

      0
      07624407603
      Participant
      December 8, 2020

      I'm having the same problem. I can download all of my files apart from the one I've been working on a lot and need. I've contacted support half a dozen times and the upshot is..." it's a known bug that will be fixed when the next update comes out". When that is they can't tell me. They were nice on the chat but, it's done nothing to allow me to continue with my project. If I start all over again will I have the same issue? I stayed up till 3am on that project. Also I'm new to Adobe and when my trial ran out I subscribed and this bug happened the next day. 

      hope it gets fixed very soon. 

      CrystalWhitlow
      CrystalWhitlow
      Known Participant
      December 3, 2020

      Hey! Have you been able to resolve this? I'm having the same issue.

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