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ellens65616486
ellens65616486
Participant
October 29, 2018
Answered

Can't preview illustration[Renamed]

  • October 29, 2018
  • 4 replies
  • 1144 views

Since my recent update to AI CC I am having some troubles. I keep getting a "Can't preview illustration" error message even when in the simplest AI file. And when I double click on my AI files...they are opening in Adobe Photoshop. Please help...I pay too much per month to be dealing with restarting all the time.

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi All,

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

    Regards,

    Srishti

    4 replies

    A
    alanaltr1
    Participant
    October 30, 2018

    I have tried the link to contact customer support.  When following the steps on that page and asked which program to begin a chat, I select Illustrator.  When Illustrator is selected the "chat" option is not available. As I clearly stated in my original post there is no option for an end user to contact Adobe Illustrator technical support by chat or phone. There is ZERO customer support for an app that Adobe charges over $55 monthly for use.  There are some issues with the current version of Illustrator. which I sincerely hope get resolved. At present the app will freeze, automatically quits for no reason, will not preview after several minutes, runs out of memory, etc...

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    November 5, 2018

    Hi All,

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

    Regards,

    Srishti

    ellens65616486
    ellens65616486Author
    Participant
    October 30, 2018

    Thank you!

    A
    alanaltr1
    Participant
    October 29, 2018

    Apparently there is no way to contact Adobe directly to speak to tech support. Lot of bugs with the latest release. Cannot preview, the app quits, freezes, will not save files, runs out of memory, etc.. For the monthly fee Adobe charges for Illustrator the lack of customer support is unacceptable.

    I have been working with Illustrator since the original release in 1987. The current app is the worst of any Illustrator upgrade. I am going back to the previous version as I need to finish projects and meet customer deadlines which is impossible to do with Illustrator 23.0.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      October 29, 2018

      Hi Alan,

      Sorry about this frustrating experience. You can reach our tech support here: Contact Customer Care

      In case you face any difficulty initiating chat please refer to this link: https://indd.adobe.com/view/71f09a02-3841-4249-b701-14276522cf0e

      Regards,

      Srishti

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      October 29, 2018

      Hi Ellen,

      Please accept our sincere apology for the inconvenience and disappointment the issue has caused. We have a fix available in the pre-release build. Please visit https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713 and get the latest build for version 23.0.1

      While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.

      Regards,

      Srishti

      paul.walker
      paul.walker
      Participant
      October 30, 2018

      Except that page is full of text. Where is the download button on that page? There is a link of lists at the bottom.

      paul.walker
      paul.walker
      Participant
      October 30, 2018

      *list of links

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