Skip to main content
Participant
July 27, 2020
Answered

Can't resize the object in Illustrator 2020 even the bounding box is visible

  • July 27, 2020
  • 2 replies
  • 1324 views

I can't resize the object in Illustrator 2020 even the bounding box is visible. It happened after the illustrator updated. Please tell me what to do it's so frustrating.

This topic has been closed for replies.
Correct answer Srishti Bali

Hi Ayesha,

 

We're so sorry to hear that you're having trouble. Could you please confirm which operating system and exact version of Illustrator you are working on?

I would also like to know if the resetting preferences as suggested by Larry worked for you? If you have not tried that yet, here are the steps:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

2 replies

Srishti Bali
Community Manager
Srishti BaliCommunity ManagerCorrect answer
Community Manager
August 3, 2020

Hi Ayesha,

 

We're so sorry to hear that you're having trouble. Could you please confirm which operating system and exact version of Illustrator you are working on?

I would also like to know if the resetting preferences as suggested by Larry worked for you? If you have not tried that yet, here are the steps:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

Cris108
Known Participant
August 7, 2023

Can you explain the renaming of the foldere more clearly? Are we renaming 4 folders? And is that comma correct? (Illustrator.old,). Also are these name changes in both the "Cache" and "Application Support" folders?

Cris108
Known Participant
August 7, 2023

Also, my folders in Application Support go up to 27.

 

Larry G. Schneider
Community Expert
Community Expert
July 27, 2020

Does using the Scale tool work? Have you tried resetting your Preferences?