Can't Save Illustration: ID: -5000

Try this: open the templates folder in finder, right click it, click the info button, click the lock in the corner, then you can edit the permissions there.

Ran into this issue today and ran through it giving the Adobe agent remote access.

For Mac users who are trying to save the file directly to an external drive you have to grant the application access to the disc.

This is exactly why I switched over the Figma, Illustrator is riddled with hickups like this that slows you down. Nowadays I simply use Illustrator to prepare stuff for print, but I'm so thankful it's not my daily design tool anymore.

Hi there, I just had help from apple to see what the issue was.

Very simple fix.

Go to System Preferences
Security & Privacy

Full Disk Access

I found that my software, creative suite, indesign, illustrator, photoshop were all unticked. 
After ticking, quiting and opening up back the software, I had full access again.

I hope this helps someone.

So I just came across this same problem and I tried all the options that everyone stated to no avail. What i did figure out was that it depends on the location that file is being saved on. For instance, I was trying to save it onto my portable drive that for whatever reason on my new imac it came up as read only for the everyone option. So all I did was change it to read and write and that fixed my saving issue. Hope that helps anyone else that may come across this same problem. best of luck!

Hello, 

It is May 2021, I have tried adjusting the privilidges on the templates folder, saving to multiple locations, resetting to the default settings during start up, and allowing Adobe AI full disk access. I am still getting the 5000 error when saving from AI. I am on a Mac Book Pro Big Sur.

Any tips? 

Hi. A student of mine contacted me this morning with this very same issue -"Can't save the illustration. You do not have enough access privileges. ID: -5000." I had never run across it myself, so I began looking it up. 

I noted that in many cases (on this message board and on other sources) that frequently (but not always) templates were mentioned. 

On my MacBook Pro, Adobe 2020, I decided to try. I made a simple black rectangle, and then tried to Save As a Template, and I got the dreaded message. Then I tried to simply Save As, and again got the message (as I said, I had never gotten it before). I deleted the attempted and started a new layout, again a simple black rectangle. This time I tried Save As first. When I did, I noted that the software was going to send it to the Template folder. I switched just to the Documents folder. It saved. Then with the same file, I tried Save As a Template, and again I noted it was going to save in the Template Folder. I tried and I got the "Can't save the illustration. You do not have enough access privileges. ID: -5000" message. I tried Save As a Template again, but changed the destination folder to Documents and it worked.

I noted others changed settings on the Templates folder. I do not normally use Templates, which is why I never got the message before. It seems that you may also just need to be aware of where your template (or any file) is going to. Of course, if you want to use the Template folder, then adjust the settings for it. This is just an optional approach for those who don't need it.

I contacted my student. She didn't remember trying to Save As a Template, but she have because it was trying to save to her illustration to the Template folder. When she switched the destination folder the file saved.

If anyone STILL encounters this problem (10/17/20, 10:20AM EDT), here's how you find the place to make the changes. 

ON MACS, you find the Templates folder in Finder by going to Applications > Adobe Illustrator 2020 > Cool Extras > en_US (or whatever language option you work with) > Templates* 

Right click on Templates, Click "Get Info", Scroll to the bottom of the window "Sharing & Permissions," click the lock icon in the bottom right corner so the icon is "unlocked" - THEN you can make changes to "Read & Write" for "everyone" and THEN it will work. 

Easy solution on mac- save file as template to download folder 

move file to templates folder

you will be asked for your security password- done