Can't save my files

New Here ,
Jul 09, 2022 Jul 09, 2022

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I can't save my files. Not even as a pdf or ai file. I can't export anythign either. i saw another post with the same error message saying they had too many tabs open, I only have one. i have followed all the trouble shooting steps but still can't seem to fix it.

 

Screen Shot 2022-07-10 at 7.42.12 am.png

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Import and export

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correct answers 1 Correct answer

Adobe Employee , Jul 18, 2022 Jul 18, 2022

Hi @Lucca1101,

 

We are sorry for the trouble. This was a known issue on v26.1 which later got fixed in v26.2.1, released in April. Please update the app to the latest to resolve the issue.

 

Please feel free to reach out If the issue persists. We'll try our best to help you out.

 

Thanks & Regards,

Anshul Saini

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Adobe Community Professional ,
Jul 10, 2022 Jul 10, 2022

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Hi, one way is if it is allowing you to copy the files then copy them and paste them in photoshop as a smart object then it will reopen if you want to restart Ai...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Adobe Community Professional ,
Jul 10, 2022 Jul 10, 2022

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What kid of file are you trying to save?

And where are you trying to save?

 

You could try if turniong off "Save in background" helps you.

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi @Lucca1101,

 

We are sorry for the trouble. This was a known issue on v26.1 which later got fixed in v26.2.1, released in April. Please update the app to the latest to resolve the issue.

 

Please feel free to reach out If the issue persists. We'll try our best to help you out.

 

Thanks & Regards,

Anshul Saini

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