Can't use Illustrator (beta) after update

[Alwyn30624845v4z5]

Adobe Illustrator (Beta) can't be used after I updated it. 

[KNielsen53]

I have the same issue. Did you get a response on this?

[kleinmarc]

Same here. I'm getting a notice that the application is damaged. Have tried reinstalling but no lock.

[Anshul_Saini · Accepted solution]

Hello @Alwyn30624845v4z5 @kleinmarc @KNielsen53,

I understand your frustration with Illustrator Beta not launching after using it without issues. I'm here to assist you in resolving this matter. Here are a couple of steps you could try:

• Ensure you have the latest version of Illustrator Beta. We released a new beta, v28.0.32 today. You can manually try updating to this version from the Creative Cloud desktop app and see if it resolves the issue.

• macOS security settings might prevent applications from launching. Go to your macOS System Settings, click on "Privacy & Security" in the sidebar, then navigate to the "Security" section. There, you might find an "Open Anyway" option next to a message about the Illustrator Beta app being blocked from opening. Clicking this button should allow the app to launch.

Feel free to try these steps, and if the issue still remains, don't hesitate to reach out for further assistance.

Best regards,

Anshul Saini

[Garab0]

Thank you Anshul! This helped a ton! 

[Anshul_Saini]

I'm thrilled to hear that the steps I suggested were helpful in resolving your Illustrator Beta issue, @Garab0! It's great to know that you're back up and running.

If you encounter any more questions or obstacles in the future, don't hesitate to reach out. This community is here to provide assistance whenever you need it.

Wishing you seamless and uninterrupted creative endeavors ahead!

Best regards,

Anshul Saini

[default31488010m6lljo]

Hi Anshul Saini,

I can't find my "Adobe Illustration (Beta)" in my app anymore. Besides that, it didn't show anything in my Security Section either. Please refer to the pictures attached. Thanks 

 

[Radha31926866dw5b]

Same here! Need help please.
Thank you in advance.

[Lexie292209672xoz]

Same issue here. 

[Anshul_Saini]

Hello @default31488010m6lljo @Radha31926866dw5b @Lexie292209672xoz,

I understand that you're facing difficulty locating your "Adobe Illustration (Beta)" app and that the Security Section isn't displaying any relevant information either. I'm here to provide assistance and help you get this sorted.

To troubleshoot this, I'd recommend a few steps:

• Open the Creative Cloud desktop app > Apps > Updates section. Click on "Check for Updates." Ensuring you have the latest version might resolve the issue.

  

• If updating doesn't work, you can try uninstalling the beta version through the CC Desktop App's beta section. After uninstalling, restart your system and proceed to reinstall the beta version.

  

If the issue persists, sharing a screenshot of the error message that appears when you attempt to launch Illustrator Beta would be really helpful for us to understand the situation better.

Please don't hesitate to reach out if you need further assistance. We're dedicated to helping you resolve this matter and getting Illustrator Beta working smoothly for you.

Best regards,

Anshul Saini

[Omar32006750casw]

Hi, 
5 days ago, I started to face a similar problem. The caption of Illustrator was (open) now it became (try). I pay monthly for the whole collection. All the other apps work smoothly except for Illustrator after the last update. 
What should I do?

[Anshul_Saini]

Hi @Omar32006750casw,

I understand that you've been experiencing difficulties accessing Illustrator despite having an active Creative Cloud plan. I can imagine how frustrating this must be.

This has happened to several users, and the issue was fixed by signing out and then signing in again from the Creative Cloud app.

However, if the issue persists, could you please share the logs via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and some folder from the following location (create a zip of the folder for sharing):

On MAC:
~/Library/Application Support/Adobe/OOBE/com.adobe.accc.apps/products
/Users/Shared/Adobe/OOBE/

On Windows:
\AppData\Local\Adobe\OOBE\com.adobe.accc.apps\products?

These logs can provide valuable insights into what might be causing this and help us diagnose the problem more effectively.

I hope this helps and that you can get back to using Adobe apps without any further issues!

Best,

Anshul Saini

[Omar32006750casw]

Thank you sir, 
The problem was fixed. It works now.
Best,
Wardani

[Anshul_Saini]

You're welcome, @Omar32006750casw! I'm glad to hear that the problem has been fixed and Illustrator (beta) is now working for you. If you ever encounter any more issues or have further questions in the future, please don't hesitate to reach out for assistance. Happy designing!

Best,

Anshul Saini

[farah5EB9]

Hey! I've been having the same issue all night. I updated the beta version to the latest update, signed out, restarted my computer, and tried opening it again and it still doesnt work. What can I do now?

[farah5EB9]

I also checked the security settings, they are also fine. What are my options now?

[Monika Gause · Accepted solution]

I also checked the security settings, they are also fine. What are my options now?

By @farah5EB9

Wait until the engineers solve this. ANd use the released version for production.

[Mauricio Andr3113919406ty]

thanks, it worked like a charm

[Anshul_Saini]

You're welcome, @Mauricio Andr3113919406ty! I'm glad to hear that the solution worked for you. If you have any more questions or encounter any further issues in the future, don't hesitate to reach out. Happy designing with Illustrator (beta)!

Best,

Anshul Saini