Skip to main content
A
Alwyn30624845v4z5
Participant
August 24, 2023
Answered

Can't use Illustrator (beta) after update

  • August 24, 2023
  • 3 replies
  • 3521 views

Adobe Illustrator (Beta) can't be used after I updated it. 

      This topic has been closed for replies.
      Correct answer Monika Gause

      I also checked the security settings, they are also fine. What are my options now?

       


      quote

      I also checked the security settings, they are also fine. What are my options now?

       


      By @farah5EB9

       

      Wait until the engineers solve this. ANd use the released version for production.

      3 replies

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      August 25, 2023

      Hello @Alwyn30624845v4z5 @kleinmarc @KNielsen53,

       

      I understand your frustration with Illustrator Beta not launching after using it without issues. I'm here to assist you in resolving this matter. Here are a couple of steps you could try:

      • Ensure you have the latest version of Illustrator Beta. We released a new beta, v28.0.32 today. You can manually try updating to this version from the Creative Cloud desktop app and see if it resolves the issue.

      • macOS security settings might prevent applications from launching. Go to your macOS System Settings, click on "Privacy & Security" in the sidebar, then navigate to the "Security" section. There, you might find an "Open Anyway" option next to a message about the Illustrator Beta app being blocked from opening. Clicking this button should allow the app to launch.

       

      Feel free to try these steps, and if the issue still remains, don't hesitate to reach out for further assistance.

       

      Best regards,

      Anshul Saini

        G
        Garab0
        Participant
        August 28, 2023

        Thank you Anshul! This helped a ton! 

         

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        August 28, 2023

        I'm thrilled to hear that the steps I suggested were helpful in resolving your Illustrator Beta issue, @Garab0! It's great to know that you're back up and running.

         

        If you encounter any more questions or obstacles in the future, don't hesitate to reach out. This community is here to provide assistance whenever you need it.

         

        Wishing you seamless and uninterrupted creative endeavors ahead!

         

        Best regards,

        Anshul Saini

        K
        kleinmarc
        Participant
        August 25, 2023

        Same here. I'm getting a notice that the application is damaged. Have tried reinstalling but no lock.

        K
        KNielsen53
        Participant
        August 25, 2023

        I have the same issue. Did you get a response on this?

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices