Cannot create new file in AI

New Here ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

before i updated Ai, I was able to see my typical adobe new template options (shows previous ones and you can edit and choose to create new), with the new update and my fully updated computer, i can no longer create a new template to start new designs on. 

TOPICS
Performance

Views

35

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 27, 2022 Jan 27, 2022

Copy link to clipboard

Copied

Which version? Which system?

Exactly what happens? Crash?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

Copy link to clipboard

Copied

LATEST

Hi @Elli228530598zbo

 

We are sorry to hear about this. I would request you to please share a few more details like:

  • OS & version of Illustrator as asked by @Monika Gause
  • Please check if the import previous settings & preferences option is enabled or not in the Creative Cloud Desktop app
    Anshul_Saini_2-1643757352419.png
  • If you are on windows, try launching the app as Administrator & if it is a Mac, try running the app in the root account (https://support.apple.com/en-in/HT204012) to check if you are able to create & save a new template file or not.
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines