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cannot drag into or Place a jpg image into Ai v28.1 unknown error. [PARM]

Participant ,
Dec 22, 2023 Dec 22, 2023

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BUG ALERT?

 

Cannot manually drag from finder into an existing document, it automatically opens the jpg image in a new document and renders it at 12% of actual size (every time).

 

Nothing wrong with images, they are basic JPG b&w scans I made from my canoscan LIDE 400. 

Some of the scanned JPGs work fine (about 1/3rd of them. ) even though I have scanned them all using the exact same settings and methods. 

 

This started after updating to latest Ai 28.1

 

Using ventura 13.6.1 Mac studio M1 chip. 32 G ram

Attempt to drag or place some files results in this error message (attached)

 

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Adobe
Community Expert ,
Dec 22, 2023 Dec 22, 2023

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You are not trying to drag them into a locked layer?

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Participant ,
Dec 30, 2023 Dec 30, 2023

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No I'm not dragging them into a locked layer. I ended up having to revert to the last version of illustrator since i need to place images all the time. It works fine in version 28.0 no problems with image placement there.  I'll wait till they fix this issue to update to latest version.(28.1)

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Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hello @furzle,

Sorry to hear about your experience. Would you mind trying to update the macOS (https://adobe.ly/41Lu9Yy) and Illustrator (https://adobe.ly/3Sc6jC9) to the latest version and checking if it helps?


Also, try enabling Full Disk Access for Illustrator under macOS preferences (https://adobe.ly/41JzYpg) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Participant ,
Apr 09, 2024 Apr 09, 2024

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I did try all these things thank you, no difference. I am updated to latest adobe Ai version now, and I'm in sonoma 14.4.1

 

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Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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Hello @furzle,

Would you mind sharing some more details, like the folder location where your files are saved, and a screen recording of the entire workflow including the problem (https://adobe.ly/3VT0go1), so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Participant ,
Apr 09, 2024 Apr 09, 2024

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Still suffering from this problem. here is what happens when i try to PLACE a jpg I scanned in using a canon lide400: error messages. cannot place. 

When I manually DRAG into illustrator, it opens it in a NEW document, (not the one I drag it into) and renders it at 12% of actual size. WHY!!??? anyone??? adobe???

 

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