cannot edit document when i open it

[Jeri5D11]

Hi guys

when i open any document cannot edit it , plz help.

[Monika Gause]

So what exactly is keeping you from editing?

These are new documents? Or existing documents?

Please tell us step by step what is happening.

[Jeri5D11]

bro when i edit in a document or add, no change happen , and 

when i open photo to draw . the document sill all white and not the picture i oppen it . 

[Monika Gause · Accepted solution]

Does it get better when you select View > Preview on CPU?

Or even turn off the GPU acceleration in the preferences?

[Jeri5D11]

yes it all good in preview GPU .

however it turn off the GPU in the preferences becaues he was the problem.

Now all good , thanks for ur help bro.

if u have a good nots for setteing to make adope illustrator better, plz tell me cuz i am new here.

u are my hero ...

[schulterblick]

When i open my .ai File i can not see anything. I see it when i open the pdf from that document. I created that in the illustrator 2021. Now i working with 2022. Maybe that is a reason for that. 

[schulterblick]

no. that doesnt work

[Anshul_Saini]

Hi @schulterblick,

Sorry to hear about the trouble you are facing. Would it be possible for you to share a few more details like:

• Operating System
• Is this happening with a specific file or all? If it is happening with a specific file, would it be possible for you to upload the document to Creative Cloud/ Dropbox or any similar service and share the download link here or via DM?
• Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)
• Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• Have you tried any troubleshooting steps like resetting preferences or reinstalling the app?

We are here to help. We just need more information.

Regards,

Anshul Saini

[schulterblick]

do you have a solution?