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Delightful_experts5D50
Participant
October 29, 2020
Answered

Cannot open a certain .aic file in Illustrator

  • October 29, 2020
  • 13 replies
  • 17308 views

I had recently worked on (4 days ago) a specific file on Illustrator but have not touched since. It was before the new update and now when I go to open the file, either from the creative cloud or Illustrator itself, It doesn't respond. When it doesn't respond, the program doesn't freeze up, and I don't get a pop up message. The other thing is a project I had worked on about a month ago I can open, so it is only a problem with one specific file. I've looked through the fourm and seen similar porblems, but nothing exactly like mine. I should mention I am on Windows 10. If I can get any help on how I can open this file it would be greatly appreciated.

Correct answer Pascal26621291w48l

For me, it worked to close Illustrator and open the file via the Creative Cloud app.
It will automatically open the file in Illustrator then.

13 replies

L
louspringer
Participant
May 22, 2022

Rama_ai's answer doesn't work, there's still a bug. 

 

  1. Quick export the file as AI from the iPad
  2. Share via Airdrop or other means to get it to your Mac
  3. Open and save it from the Mac
    P
    Pascal26621291w48lCorrect answer
    Participant
    October 16, 2022

    For me, it worked to close Illustrator and open the file via the Creative Cloud app.
    It will automatically open the file in Illustrator then.

      T
      TRISHA MEGAN CHU5EBC
      Participant
      May 18, 2022

      Hello this is also my problem!

      My AIC files are not downloadable and can't be opened in illustrator anymore. owever it worked just fine last night.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 18, 2022

      Did you read the complete thread? There should be a couple of tips.

      C
      colinbes
      Participating Frequently
      April 22, 2022

      I am having exact same problem with file I had created 4 days ago - after update this morning I can't open this particular file but can open all others.

      I am on a mac with Monterey 12.3.1

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      April 23, 2022

      Hi @colinbes,

       

      I am really sorry to hear about the trouble you are facing. As this is happening with a specific file, would it be possible for you to share the link to the Cloud Document from this website https://assets.adobe.com/cloud-documents? If yes, please share the link here or via DM. I will check it on my end.

       

      Also,  when creating a shareable link of the file, please ensure that "save a copy" and "anyone with the link can view" are checked.

       

      I will be looking forward to the link.

       

      Thanks & Regards,

      Anshul Saini

      C
      colinbes
      Participating Frequently
      April 23, 2022
      This morning I tried again to open the mentioned aic file in illustrator and it wouldn't open while others opened fine.

      I then logged out of creative cloud and then logged back in and it now opens via creative-cloud files as well as open recents in Illustrator.

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      E
      EisMan
      Participant
      March 10, 2022

      I called support, and uninstalled, then reinstalled Illustrator and the proleb is fixed.

        S
        seoyoona
        Participant
        January 6, 2022

        This is what I did when I couldn't open an .aic file:

        Open Creative Cloud>Files>Choose file>Download (under the 3 dots menu)

        The file will download as an .ai file. 

        Now you should be able to open the file on Illustrator.

          asheeyme@yahoo.com
          asheeyme@yahoo.com
          Participant
          February 17, 2022

          I tried this but only PNG files of each page was downloaded. Not sure why.

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          defaultmqb3bxorxuoy
          Participant
          October 7, 2021

          I'm not positive why this happens but I have the same problem, what I do is go on my creative cloud > Your Work > Cloud Documents > Click on the Document and then Duplicate. When you click the copy it should open. This is the only solution that I have found that works so far.

            Devon Adams
            Devon Adams
            Participating Frequently
            October 7, 2021
            Thank you. That doesn’t sound awesome but glad to have something to try.

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            Devon Christopher Adams

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            rama_ai11751598
            Community Manager
            rama_ai11751598Community Manager
            Community Manager
            January 12, 2021

            This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

             

            Likes

             
            E
            Eri98A4
            Participant
            July 29, 2021

            This problem still exists with my IPad! Will this Issue be fixed in a upcoming update? It's very annoying, I absolutely can't go on working like this with Illustrator on my IPad.

              A
              Allison5C1C
              Participant
              December 16, 2020

              Having the same issue here. Can't open an Illustrator window with the .aic file, and if I try to open it within an Illustrator window, it gives me the message: Error opening""

              - Reverted it from version 25 to version 25.0.1

              Made a coy of the file on the cloud.

               

              Getting an error trying to download the file from the Cloud as well.

              D
              defaultgl6xetfyi6n6
              Participant
              December 6, 2020

              Did you manage to fix this? I'm having the same problem! 

              J
              Joseph5E48
              Participant
              December 13, 2020

              i am having the same problem were one particular file will not open and it is .aic file saved to the cloud. i have tried reverting to old version doesnt fix it, i have tried making a copy and it does not fix it, is there any way to fix this problem please can't access my work that i had been working on for weeks. 

              Ton Frederiks
              Community Expert
              Ton FrederiksCommunity Expert
              Community Expert
              November 29, 2020

              Can you click on the timeline icon on the CC assets website and select a previous version of your cloud document?

               

                D
                Delightful_experts5D50Author
                Participant
                December 16, 2020

                I was able to view the file on the website and look through the timeline, and was able to revert to an older version, but after a while, it did the same thing and I had to revert to an older version once again. I was saving files to the cloud so I could work on them at school and home, but now that I'm all online there is no reason to save the files to the cloud. 

                Ton Frederiks
                Community Expert
                Ton FrederiksCommunity Expert
                Community Expert
                December 16, 2020

                Cloudfiles are a recent addition and a new file format.

                Saving your Illustrator files in the CC files folder on your harddisk just saves normal Illustrator files locally, but they get synched to the cloud.

                You can access them from other computers when logged in and they also save versions.

                Looks like a safer option at the moment.

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