Cannot open an illustrator file under MacOS Monterey

New Here ,
Apr 02, 2022 Apr 02, 2022

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I've tried many times to reinstall the 2019 Adobe illustrator, but I still can't launch the software and open any illustrator file. Really need to solve the problem for work...

 

Screen Shot 2022-04-02 at 6.13.14 PM.jpg

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correct answers 1 Correct answer

Adobe Community Professional , Apr 04, 2022 Apr 04, 2022
You need to update your AI to 2021/2022.

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Adobe Community Professional ,
Apr 04, 2022 Apr 04, 2022

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You need to update your AI to 2021/2022.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Thank you for the response. I updated to 2021 and the problem was fixed.

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