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Cannot open cloud document file in Illustrator

New Here ,
Jun 26, 2022 Jun 26, 2022

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Hi,  I'm trying to open a cloud document file I saved 6 days ago and it would not open. I could open any other files except that. There is also a green tick next to it indicating the file is open but it is not. 

 

Any suggestions how to get the file? Thank you so much

MayPhooMon25016370msbq_0-1656237218674.png

 

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Draw and design , Import and export

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Adobe
Community Expert ,
Jun 26, 2022 Jun 26, 2022

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The green mark indicates that the file is locally available, but that does not seem to help with opening the file.

See if you can download them from here:

https://assets.adobe.com/cloud-documents

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