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Gerrys3238206
Gerrys3238206
Inspiring
July 9, 2023
Question

Cannot open Illustrator 27.7 on Mac Monterey 12.6.7.

  • July 9, 2023
  • 1 reply
  • 2078 views

Multiple attempts to open Illustrator failed. 

.Updated Astute Graphics plugins. No change

.Uninstalled without clearing pref's. No change

.Tried opening New Beta version. No change

.Uninstalled Illustrator and reinstalled. No change

.Closed Google Chrome. No change.

 

Frankly these episodes are so frquent now I rarely open the app and am turning away work...I have a new commision and cannot access the app to complete. What is going on and how do I rectify this unacceptable fault?

 

 

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 9, 2023

Do you have a Wacom installed? If so, that could be a problem.

Are all fonts OK?

Did you run the Cleaner tool between uninstall and reinstall?

Gerrys3238206
Gerrys3238206Author
Inspiring
July 10, 2023

Dont have Wacom.

How do I know if all Fonts are OKAY?

What is a cleaner tool and where can I find it?

See Screenshot which explains something but what? Where is BNPlugin located? How do I resolve.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 10, 2023

Okay they were very helpful but identified the emoji Apple Fonts as a potential issue. Do you know how to delete them? I have had a rather tricky call with Apple and they were emphatic they can't be deleted.

 


I don't think you can delete the Emoji font. 

What does potential mean in this case? Does Illustrator run now? 

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