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Gerrys3238206
Gerrys3238206
Inspiring
July 9, 2023
Question

Cannot open Illustrator 27.7 on Mac Monterey 12.6.7.

  • July 9, 2023
  • 1 reply
  • 2078 views

Multiple attempts to open Illustrator failed. 

.Updated Astute Graphics plugins. No change

.Uninstalled without clearing pref's. No change

.Tried opening New Beta version. No change

.Uninstalled Illustrator and reinstalled. No change

.Closed Google Chrome. No change.

 

Frankly these episodes are so frquent now I rarely open the app and am turning away work...I have a new commision and cannot access the app to complete. What is going on and how do I rectify this unacceptable fault?

 

 

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 9, 2023

Do you have a Wacom installed? If so, that could be a problem.

Are all fonts OK?

Did you run the Cleaner tool between uninstall and reinstall?

Gerrys3238206
Gerrys3238206Author
Inspiring
July 10, 2023

Dont have Wacom.

How do I know if all Fonts are OKAY?

What is a cleaner tool and where can I find it?

See Screenshot which explains something but what? Where is BNPlugin located? How do I resolve.

Gerrys3238206
Gerrys3238206Author
Inspiring
July 10, 2023

I am always cautious with software and OSs. I am still on Big Sur, have 27.7 but also the 2022 version installed.

But 27.7 should work on Montery otherwise there would have been many complaints. There is something wrong with your system, but unfortunately we cannot help you with that.


So I pay £50 monthly to regress? Is that the deal? Sounds like I am the mug. Yep but there are so many out there who forget we are not all tech' savvy it's like an arrogance that pervades this industry. Trust me don't imagine every one is as smart as you (think you) are. There is huge gap in using an app and understanding it. Just tell people the limitations what's the big deal? It would endear more to you. I take my part in this; average Joe tech dimwit slightly better creative but don't kid me because you can't kid a kidder

.Step up Adobe.

.Stop hoodwinking your customers.

.Communicate.

If you bought a car from me and suddenly 1500 miles down the road the brakes failed you would be have my liver for dinner if you haven't died in the resulting crash. Works the same with software.

.I have paid you probably £1500 over the past three years and frankly AI has gone down the pan in the meantime. I'm almost blaming myself 😉 and if this issue is around the un deletable Apple fonts why haven't Adobe found a work around? They appear to have had a considerable time to do so as threads date back to before 2020.  But I get it Ton you are volunteering is that right or are you on a retainer? And you are labelled an expert? Is that an expert at solving these issues by regressing to the past? Please help me understand that psychology....especially at £50 monthly. 

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