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Thomas Grey
Thomas Grey
Participant
October 21, 2019
Question

Cannot open Illustrator files after updating to macOS Catalina Version 10.15

  • October 21, 2019
  • 5 replies
  • 4923 views

After having updated my iMac with the new macOS Catalina Version 10.15 I am experiencing problems opening my current Adobe Illustrator work files. 

 

The message: 'Could not read the file because an error has occured' appears on todays closed Illustrator work files when I try to open them again.

 

Please help.

 

Thank you.

 

Best regards,

 

Tom.

 

      This topic has been closed for replies.

      5 replies

      Y
      yuen27
      Participant
      October 24, 2019

      Me TOO! 

      Om Nath Jha
      Om Nath Jha
      Legend
      October 29, 2019

      Hi all,

       

      Apologies for the inconvenience caused to you due to this issue. Please check this link for detailed steps to get the fixed version: https://community.adobe.com/t5/Illustrator/macOS-10-15-Catalina-File-Open-Save-Issue-Addressed/td-p/10693849.

       

      Regards,

      Om

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      October 21, 2019

      Hi Thomas,

       

      We are so sorry to hear about this issue. This has been reported by a few other users as well and our team is working on it. We need a few more details to investigate this issue further. For example: 

       

      • SPX file from MAC 
        Click on Apple Icon > About this Mac > System Report  
        This will launch the System Profiler 
        Then Click File > Save > Save in Creative Cloud Files 
        Then open www.assets.adobe.com 
        Click on three dots next to spx file > Share > Copy Link and paste it in Private message I just sent you. 

       

      • Could you please confirm if you are using MacBook Pro Touch Bar? If yes, please go to System Preferences > Keyboard and check if you see the Touchbar options? We have noticed that user's who are using MacBook Pro Touch Bar are getting this issue more.

       

       

      All this information will help us investigating this issue and fix it as soon as possible. 

       

      I would also request if you can upvote this issue here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-fil... 

      This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases. 

       

      Regards

      Rishabh

      Axel Jón
      Axel Jón
      Participant
      October 25, 2019

      We at my company have the same damn Error!!

      Thomas Grey
      Thomas GreyAuthor
      Participant
      October 26, 2019

      Dear Axel,

       

      The problem has strangely to some extent sought itself out. I can open Illustrator files by double clicking the actual file directly. I still can't open from the launched Illustrator application 'Open Recent Files'.

       

      I'm hoping Adobe will resolve these glitches in the next few weeks.

       

      At the time I approached the online Adobe Support and an Adobe team member telephoned me from San Jose. She was very professional and helpful. She guided me with uploading the video conference app BlueJeans. Strangely when I walked her through the Illustrator file opening problem, the problematic file successfully opened (?)

       

      Anyway, at present I am still working away but in extreme trepidation.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      October 21, 2019

      You could try this: https://www.macworld.co.uk/how-to/mac-software/downgrade-macos-3581872/

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        October 21, 2019

        You have upgraded to Catalina too early. Issues are currently being investigated. No solution available yet. There are already countless threads about it.

          Thomas Grey
          Thomas GreyAuthor
          Participant
          October 21, 2019

          Hi Monika,

           

          Is it possible to revert to my old mac OS, somehow…

           

          Thank you.

          Scott Falkner
          Community Expert
          Scott FalknerCommunity Expert
          Community Expert
          October 26, 2019

          You can revert to a previous OS version is you use Time Machine for backups.

           

          https://support.apple.com/lv-lv/guide/mac-help/mh15216/mac

          E
          eleonoral64207796
          Participant
          October 21, 2019

          ME TOO!!!!!!

          Thomas Grey
          Thomas GreyAuthor
          Participant
          October 21, 2019

          I've been working on a project all day and intermitently successfully saving the file.

           

          However after a good 3 hours break I can't open the same file.

           

          Transferring the the same 'packaged' Illustrator file and Links to my MacBook Pro laptop that I have not updated with the new Catalina OS, I can successfully open the same file no problem.

           

          Any suggestions for my iMac – my work horse computer.

           

          Thank you.

           

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