Participant

Answered

Cannot place images into Illustrator

Forum|Forum|7 years ago
June 30, 2018
11 replies
78534 views

I've been trying for weeks and it won't work!

I tried File->Place, and also tried dragging the image directly into Illustrator. JPEG, PNG, PSD.. none working!!!!

I've uninstalled and reinstalled. It still won't work!

Is this a PC problem? Never had a problem before when I used Mac before.

How can I resolve this? I have to work on a project. Need help ASAP! 도와주세요!

Correct answer Artur30140674chjy

Wow! Thank you, changing the disk location just helped!

A

artistic_Glitter5CF4

Participant

Please its not working for Me

Monika Gause

Community Expert

@artistic_Glitter5CF4 schrieb:

Please its not working for Me

This thread is 6 years old.

Please tell us your version, system and the steps that do not work for you. What did you already try?

J

Jacob Skilling

Participant

Make sure you have not selected a layer that's locked in your layers panel. Unlocking or selecting a non-locked layer will allow you to place.

J

Jonni@RuffHaus

Participating Frequently

I have been having the same issue with a trade show booth I was designing. I was working at 50%, but the placed image had to be 300 dpi. So you can imagine it was still a very large image. I was placing the image, but all I could see was a blank box. I tried just about everything suggested here and then some. What worked for me, in the end, was reducing the file size by cropping it as much as I possibly could in Photoshop (previously, I was using a clipping mask in Illustrator). Apparently, Illustrator has a max file size it will accept for a placed image. I have seen no documentation on this. Just going by my experience. I hope this info is helpful to someone.

F

flyingace

Participant

If you are running into this problem and you're using a version of Illustrator > 25.4.7 & < v26 you may have run into a problem where v25.4.8 cannot place pngs or recognize them. You may want to downgrade to 25.4.7. You can learn more about installing older versions of CC apps here: https://helpx.adobe.com/download-install/using/install-previous-version.html.

C

cassryuan03

Participant

Was currently just experiencing this issue. Downgrading the version has fixed it. Thank you!

A

astronauticalvelociraptor

Known Participant

I'm also having this issue on mac

D

Daniella5E89

Participant

Same thing here!

亦

亦开5CFE

Participant

I had the same issue, but I solved it. Here s how it works: Go to your Illustrator-Click Edit-Click Preference-Select Scratch disk-Change the primary location to a disk that contains enough space for operation-Then restart your Illustrator-Then it should work!

K

kohohohoho

Participant

You just saved me. thanks a lot!

smegreg

Participant

I'm having the same issue. Using Illustrator 23.1.1, trying to place .jpg image and it says there is an error with this file. Theres nothign wrong with the file - it opens on its own and is capable of being placed in indesign. However, I want it in illustrator! Does this with all file types when I try to 'place'. Its not the file - its illustrator!

T

tbrice726

Participant

Hi did you figure this out? This is so silly, im trying to place JPGs like I normally do and i'm getting an error unreadable message!

mallorysd

Participant

It's still happening in 2020 CC. I just resaved the image in Paint and it worked like a dream. I'm guessing an issue with Illustrator in general. Hopefully someone at Adobe will address this problem. 🙂

M.