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VLADA SHIMANOVSKY
Participant
November 3, 2020
Answered

Cannot remove drop shadow effect

  • November 3, 2020
  • 2 replies
  • 714 views

Hi,

When I try to remove drop shadow effect by clicking on the small bin icon on the appearance panel, Illustrator shuts down. I tried everything - restarting my computer, trying it on other computer with my user but nothing helps. 

How can I fix this?

 

Thanks,

Vlada

    This topic has been closed for replies.
    Correct answer Ashutosh_Mishra

    Hi there,

     

    We're so sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation.

    Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.

     

    Regards,

    Ashutosh

    2 replies

    Ashutosh_Mishra
    Ashutosh_MishraCorrect answer
    Inspiring
    December 6, 2020

    Hi there,

     

    We're so sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation.

    Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.

     

    Regards,

    Ashutosh

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      November 3, 2020

      Which version, which system?

      When was your last computer reboot?

      Is it just in this file? Or also a new file?

      A
      Antje1679
      Participant
      November 7, 2020

      I'm having the same problem.  Selecting the layer, clicking on the Trash can icon for the drop shadow, Illustrator spins for a second and then shuts down.

      Windows 10 Home, 64 bit

      Illustrator V25.0 updated 15 days ago

      Last restart this morning.

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