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ktola1971
Participant
April 9, 2022
Question

Cannot View AI Files in Windows 11 Preview

  • April 9, 2022
  • 1 reply
  • 6742 views

I am very well versed in all things IT - I know how to turn on preview, map extensions, turn on PSD preview in Adobe Acrobat, etc.  In Windows 10, everything worked great.

 

In Windows 11, nothing works.  I am unable to view AI or PSD files in Windows Preview outwside of Bridge and Bridge is extremely slow, cacches terribly, and is not viable.  I have thousands of AI files and I need preview to work.

Everything else works - all versions of an image, SVG, etc.  However EPS, AI, and PSD files will not preview either in FIle Explorer or via the File Explorer windows opened within Illustrator.

 

Please help!

 

Thank you!

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 14, 2022

    Hello @ktola1971,

     

    Sorry to hear about the trouble you are facing. Please have a look at the suggestions listed in this community post and let us know if it helps: https://community.adobe.com/t5/illustrator-discussions/ai-and-psd-preview-on-windows-10/m-p/8716285.

     

    Please feel free to reach out if you need further assistance. We'd be happy to help.

     

    Thanks,

    Anubhav

      T
      Adobe Employee
      Tufail27959053apqp
      Adobe Employee
      October 4, 2023

      Please Install the Illustrator Beta version and then Set The Default app to open the files with the Illustrator Beta version.
      You will be able to preview the Illustrator Files on Windows 

      D
      defaultwfh33hxujeyg
      Participating Frequently
      June 5, 2024

      Adobe Employee, your answer is not aaccurate: it does not work. Its should not be upvoted to the "correct answer". Users come to these forums for accurate advice and solutions.

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