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serenab51200358
serenab51200358
Participating Frequently
April 18, 2019
Answered

cant find the folder of illustrator file recovery

  • April 18, 2019
  • 3 replies
  • 6724 views

the windows is show me a path but is not complete and if i research the folder doesnt appear.
Someone know that is the correct and full path?

    This topic has been closed for replies.
    Correct answer Monika Gause

    The default recovery folder is inside your user library.

    Please read about how to access it in the documentation.

    There are a couple of methods, one of them being press Alt and then use the "Go to" menu in the Finder.

    3 replies

    B
    boucherf
    Participating Frequently
    November 5, 2019

    This goes back to the same request time and time again!

    Illustrator's recovery function is a scandal: it doesn't work (unlike InDesign recovery that DOES work).

    In twenty years of using Illustrator I never had one single file recovered – despite checking Automatic Data Recovery.

    This is simply such a critical feature and Adobe's inaction is not acceptable.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 5, 2019

    Illustrator's recovery function hasn't existed 20 years ago.

     

    And if I had been losing files for 20 years, I would have come up with a backup strategy by now.

    serenab51200358
    serenab51200358Author
    Participating Frequently
    April 18, 2019

    the "Go to" dont find the folder,

    and i try to search to my library but i didnt find it!
    i arrive to the Adobe illustrator 21 folder. but in there there is not Data Recovery folder, there are other folder but i cant find it

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 18, 2019

    In "Go to" you would first need to go to the User Library and then open the subfolders and drill down inside them.

    serenab51200358
    serenab51200358Author
    Participating Frequently
    April 18, 2019

    Did you already have a crash with data recovery?


    yes, but in indesign.

    and in that time i found the folder...but now no

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    April 18, 2019

    The default recovery folder is inside your user library.

    Please read about how to access it in the documentation.

    There are a couple of methods, one of them being press Alt and then use the "Go to" menu in the Finder.

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