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i am using window 11.
Whenever i try to make a new file, there is no set one. I can see only templates on New File menu.
Even i try to use "legacy start mode", it says it cant find something profile.
I reinstalled several time but it doesnt work.
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Did you already reset the preferences? Does Illustrator have sufficient privileges to access the files on your computer?
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i reset the preference few times but it didn't works. I don't understand about privileges to access the files on my computer. Can you explain me a more specific? I am using Window 11 OS. Photoshop 2024 works perfectly on my computer. Only Illustrator 2024 has problem.
Version of Illustrator is 28.5
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Apologies for the inconvenience you're facing. I second Monika's suggestion. Before diving into troubleshooting, could you please provide some details such as your operating system and Illustrator version? Additionally, if you could share a video or a few screenshots of the issue, it would greatly assist us in diagnosing and resolving the problem effectively.
Best,
Srishti
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There is nothing but only online templates.
I am using Window 11 OS. Photoshop 2024 works perfectly on my computer. Only Illustrator 2024 has problem.
Version of Illustrator is 28.5
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At the top of the New Document dialog box, is Free Templates selected or is Recent selected?
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You could try the Adobe Cleaner tool. It uninstalls and reinstalls but the process is a little different than the usual uninstall/reinstall because there is a BAT file that can fix errors.