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Canvas goes white and blue when selecting object.

New Here ,
Dec 14, 2020 Dec 14, 2020

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I'm using the most up-to-date version of illustrator and every time I try to click on any object or try to use the pen tool a weird glitch happens where my screen goes all white and then blue and then back to white. I've uninstalled the program a couple of times and even uninstall my entire Adobe CC from my iMac with no luck so far. I installed 24.3 and there are no issues so far.

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correct answers 1 Correct answer

Deleted User
Oct 12, 2022 Oct 12, 2022

im having a similar issue, after reading your comment i have tried uninstall third-party plugin and reset the preferences, now the bug is gone, thank you so much!

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correct answers 1 Pinned Reply

Adobe Employee , Apr 21, 2021 Apr 21, 2021

Hi all, 

 

We're extremely sorry to hear about this trouble. I have raised this issue to the Product team and we need a few more details to proceed further with investigation on this issue. For example:

  • Exact version of Illustrator.
  • Illustrator preferences folders from following loactions:
    ~/Library/Application Support/Adobe 
    ~/Library/Preferences 
  • SPX file
    Click on Apple Icon > About this Mac > System Report   
    This will launch the System Profiler  
    Then Click File > Save > Save in Creative Cloud F
...

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Explorer ,
Sep 29, 2021 Sep 29, 2021

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Just deleting the Preferences file worked for me. Before that I uninstalled Astute Graphics plugins and that had no effect. it was just a corrupt prefs file.

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New Here ,
Oct 12, 2021 Oct 12, 2021

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I think my issue was also related to the Astute Graphics plugins. Something with Astute Graphics corrupted. Thankfully, this thread helped me narrow it down! It took me a while to get all of the Astute Graphics uninstalled,  preferences removed, and the Astute Graphics plist removed, but once I did, I reinstalled Illustrator, and it seems fine now. The plist was the last thing I removed.

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New Here ,
Oct 12, 2021 Oct 12, 2021

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I'm having the same issue on 25.4.1. This is super frustrating! I have uninstalled, reinstalled, unchecked animated zoom and the GPU. I even wiped the iMac and reinstalled everything. Not sure what else to do. This makes Illustrator unusable.

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Explorer ,
Oct 12, 2021 Oct 12, 2021

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Did you try deleting the prefs file? It worked for me.

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New Here ,
Oct 12, 2021 Oct 12, 2021

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I uninstalled Astute Graphics Manager and Illustrator then reinstalled both and that did the trick!

 

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New Here ,
Jan 11, 2022 Jan 11, 2022

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It helps me too

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