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m_n14631396
Participant
May 24, 2018
Answered

%CCX_FNFT_DIALOG_NAME error

  • May 24, 2018
  • 7 replies
  • 72817 views

When i want to open a new document/artbort etc. in Photoshop, Illustrator or Indesign the following pop up appears.

I am not able to create new documentes. Can somebody help me with this?

Correct answer Mysterium_Fascinosum

Had the same problem.  Not an issue with your OS or your Machine. 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

Cut the CEP folder and paste on desktop. 

Restart Illustrator

Worked for me.  

I then deleted the folder and all was well.

7 replies

edwint98430197
edwint98430197
Participant
May 29, 2021

This works for me Adobe Illustrator 2021.  Go to Progam files - Adobe - Adobe Illustrator, if there's a file named AIFeatures.cfg delete it, then restart Illustrator and everything should works

    D
    defaultm2ww9ddog3qc
    Participant
    March 21, 2021

    click windows+r,type app data open 'roaming' and remane indesign to indesign.old

    then open C:\Program Files (x86)\Common Files\Adobe remane CEP to CEP.old

    this definately helps

    A
    abdoulabdou
    Participant
    November 7, 2020

    Moi j'ai utilisé la solution suivante ; aller dans fichier - paramètres prédéfinis du document puis par défaut u document et c'est réglé......

    M
    Mysterium_FascinosumCorrect answer
    Participating Frequently
    May 15, 2020

    Had the same problem.  Not an issue with your OS or your Machine. 

    Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

    Cut the CEP folder and paste on desktop. 

    Restart Illustrator

    Worked for me.  

    I then deleted the folder and all was well.

      M
      Moksh5E86
      Participating Frequently
      December 11, 2020

      Not worked for me. Can you please tell me there is something else which I can do?

      Y
      yangab3176091
      Participant
      September 25, 2018

      Thank you simple solution

      Thank You

      ceyhun_akgun
      ceyhun_akgun
      Legend
      May 24, 2018

      I have an idea that applies to some situations. This led to such situations that were numb about the system fonts. Problems in system fonts can result in corrupted typography in the file names, menu bars. Resetting the system's settings may help you clear your preferences.

      Graphic Designer Educator / PrePress Consultant
      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 24, 2018

      Someone might need to take a look into your system.

      In the meantime: can you try and in Preferences > General check "Use legacy "New document" dialog box".

      And then please contact Customer Care: Contact Customer Care  (at the very bottom there is a link for a chat, you need to be logged in)

        M
        m_n14631396Author
        Participant
        May 24, 2018

        In the meantime: can you try and in Preferences > General check "Use legacy "New document" dialog box".

        Thank you, this is working for now.

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          May 24, 2018

          Great.

          Nevertheless you should solve the underlying issue. Please let us know in case you have trouble contacting Customer Care.

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