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Judy23632718ohg9
Known Participant
January 4, 2023
Answered

Clear Color Bar on Selected Text

  • January 4, 2023
  • 2 replies
  • 795 views

I may be familiar with my issue to some of you who were so helpful with your efforts. However I really must solve this dilemma. Perhaps the latest version of illustrator is incompatible with 2020 Mac. I hope this is not the case.

 

The text is selected and the line beneath the text should be red, not clear.

 

Can anyone solve this beyond installing an older version of illustrator? 

How do I contact human support at Adobe?

 

Thank you.

Judy

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @Judy23632718ohg9,

 

We are sorry for the trouble & delayed response. Would you mind copying the artwork to a new document and seeing if that helps?

Also, would you mind sharing a few details like:

  • The exact version of Ai & macOS
  • Is this happening in this particular file? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or share it with me via DM.

 

Additionally, you can connect with our technical support team here (https://helpx.adobe.com/contact.html?rghtup=autoOpen). It would show a small chat window in the right corner. Type your issue there, and it will take you to one of our support representatives.

I will be looking forward to your response.

 

Thanks,

Anshul Saini

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
January 13, 2023

Hi @Judy23632718ohg9,

 

We are sorry for the trouble & delayed response. Would you mind copying the artwork to a new document and seeing if that helps?

Also, would you mind sharing a few details like:

  • The exact version of Ai & macOS
  • Is this happening in this particular file? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or share it with me via DM.

 

Additionally, you can connect with our technical support team here (https://helpx.adobe.com/contact.html?rghtup=autoOpen). It would show a small chat window in the right corner. Type your issue there, and it will take you to one of our support representatives.

I will be looking forward to your response.

 

Thanks,

Anshul Saini

J
Judy23632718ohg9Author
Known Participant
January 19, 2023
Hello Anshul

I am sorry, this does not work, the entire system (type bars are clear) is a default system.

All files are like this in my illustrator program even after uploading new version.

Copying and pasting – no change.

Thank you for your effort. As I see there is no remedy and Adobe Illustrator has no live customer service to help the issue.

Judy
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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 19, 2023
quote
Adobe Illustrator has no live customer service to help the issue.
By @Judy23632718ohg9

 

Did you contact Customer Care as suggested by Anshul? That is live and they can login to your system and take a look at the issue.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 4, 2023

There are some issues with Bounding boxes being white.

Are you in Overprint preview? Could you perhaps turn that off?

J
Judy23632718ohg9Author
Known Participant
January 4, 2023

Hi Monika

Overprint is off.

Do I remedy this by installing an old version?

Is there a remedy? Thank you, Judy

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 12, 2023

No this is not the issue - overprint. Kindly Monika I believe it was you that confirmed there have been reports of clear or white text when selected that should be the color featured on the layers panel.

I do not have a solution to this issue. Thank you for your efforts.


I did not confirm anything about the color of the text itself. There are some about the color of the bounding box highlight.

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