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Participant
December 8, 2017
Answered

Click area no response????

  • December 8, 2017
  • 2 replies
  • 473 views

Hello all,

I don't really know how to explain it but when I updated my CC apps, some areas that you're supposed to click are shifted .... ?????? I don't know if that makes sense...

I mean, imagine you want to click away this internet window, but when you click the nothing happens BUT when you click under it or somewhere near, it does... ? As if the area that is supposed to click, shifted somewhere else????????????????

Man... I hope this makes sense to someone.

It's really annoying cause I can't click away some features like the Pathfinder and I can't move it either.... I cant seem to find the "click area" I only really noticed it on Illustrator tho. When I made a new document I wanted to click on one of the tabs but I had to click under a word for it to work.

Help?

Kind regards,

Kim

This topic has been closed for replies.
Correct answer tigertae

Hi I just opened Illustrator to check if the GPU thing worked but I didn't have the problem anymore.

I hadn't used my laptop for over a week and now everything works fine.

I didn't have to change the GPU.

2 replies

Srishti Bali
Community Manager
Community Manager
December 13, 2017

Hi Kim,

I would like to know if the steps suggested by Barbara worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

tigertaeAuthorCorrect answer
Participant
December 17, 2017

Hi I just opened Illustrator to check if the GPU thing worked but I didn't have the problem anymore.

I hadn't used my laptop for over a week and now everything works fine.

I didn't have to change the GPU.

barbara_a7746676
Community Expert
Community Expert
December 17, 2017

That's great!

barbara_a7746676
Community Expert
Community Expert
December 8, 2017

Try clicking the rocket icon at the top of the window to turn off GPU.

You can find information about troubleshooting GPU at

Troubleshoot GPU performance in Illustrator