Closing Illustrator without Saving - Prompt to Save?

Participant ,
Aug 31, 2022 Aug 31, 2022

Copy link to clipboard

Copied

Working in Illustrator, if I go to close the screen without saving...

Sometimes it will ask me if I want to save, and sometimes it just closes and I've lost everything.

 

Has anyone else experienced this? 

TOPICS
Bug , Performance

Views

36

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 31, 2022 Aug 31, 2022

Copy link to clipboard

Copied

Sorry for the bug, but the next time you can try this if you do not want to lose the work

https://helpx.adobe.com/illustrator/kb/recover-files-after-crash.html

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 31, 2022 Aug 31, 2022

Copy link to clipboard

Copied

Recover will only kick in after a crash. Not when you close deliberately.

Also: it might fail.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

LATEST

Hi @Marley C.,

 

We are sorry to hear about that. This is not expected behaviour. I would recommend resetting app preferences. Please try and let us know how it goes.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,
Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines