Cloud documents gone after plan cancel

Forum|Forum|5 years ago
October 11, 2020
2 replies
2167 views

Hi,

I used to have a subscription for Adobe Illustrator. I canceled the subscription a while ago. Now I tried to access my cloud documents and they are gone. Is there a way to get them back? Or to get at least some of them back?

Michael

Sync and storage

This topic has been closed for replies.

Correct answer Ton Frederiks

Did you login withe same Adobe ID as you used during your trial?

Maybe you can get some help in the CC services forum:

https://community.adobe.com/t5/creative-cloud-services/bd-p/cc-services?page=1&sort=latest_replies&filter=all

Ton Frederiks

Community Expert

It depends on what you mean with Cloud documents.

If you mean files saved in your CC folder, you should still have access to them with a free account:

https://helpx.adobe.com/in/creative-cloud/help/benefits-creative-cloud-free-membership.html#free_cc_membership

M

Michael GlobalAuthor

Participant

Ton,

Yes, I mean files that were saved in my CC folder. I thought I might still have acces to them, but all I see is a message saying "You have no synced files."

Ton Frederiks

Correct answer

Community Expert

Did you login withe same Adobe ID as you used during your trial?

Maybe you can get some help in the CC services forum:

https://community.adobe.com/t5/creative-cloud-services/bd-p/cc-services?page=1&sort=latest_replies&filter=all

Mylenium

Legend

Nope. You cancelled your plan and in accordance with privacy regulations your files got deleted automatically after the grace period to prevent misuse.

Mylenium

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