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jenniferd37585268
Participant
September 24, 2019
Answered

Color lost when export to pdf

  • September 24, 2019
  • 6 replies
  • 4309 views

I have used Illustrator for years and have never had a problem when converting to PDF.  Now, however, the colors in the layers disappear when I convert to PDF.  I just updated Adobe and am wondering if something glitched in that update.

 

Specifically, I have an artboard with color layers.  When I convert to PDF, the outlines of the layers are visible, but the colors aren't there.  Thanks.

    This topic has been closed for replies.
    Correct answer jenniferd37585268

    I fixed the problem by uninstalling/reinstalling Acrobat DC.  Apparently, the last Adobe update caused the glitch in Acrobat DC.

     

    Thanks for all your suggestions.  And Federico, Adobe Pro is a wonderful program you can use to create fill-in forms, track data, etc.  It's far more powerful and versatile than Acrobat DC.

    6 replies

    J
    jenniferd37585268AuthorCorrect answer
    Participant
    September 25, 2019

    I fixed the problem by uninstalling/reinstalling Acrobat DC.  Apparently, the last Adobe update caused the glitch in Acrobat DC.

     

    Thanks for all your suggestions.  And Federico, Adobe Pro is a wonderful program you can use to create fill-in forms, track data, etc.  It's far more powerful and versatile than Acrobat DC.

      J
      jenniferd37585268Author
      Participant
      September 24, 2019

      I found Page Display in Acrobat DC.  The Use Overprint Preview didn't work.

       

      Acrobat DC View

      Adobe Pro View

       

       

      F
      federico platon
      Legend
      September 25, 2019
      I know what is Adobe Acrobat Pro DC but do not know what is Adobe Pro ?
      J
      jenniferd37585268Author
      Participant
      September 24, 2019

      Sorry.  I'm not very familiar with Acrobat DC since I use Adobe Pro.  Where is Page Display?  (And thanks, BTW, for your help!)

      Mike_Gondek10189183
      Community Expert
      Mike_Gondek10189183Community Expert
      Community Expert
      September 24, 2019

      Could be overprint preview or a channel is hidden or other. Without seeing a screenshot have too many suggestions, and a lot more to type. Compare these settings, one of them must be different, between your 2 apps.

       

      S
      SJRiegel
      Legend
      September 24, 2019

      Were the missing colors Spot Colors? If so, the problem could be your display preferecnes in Acrobat. 

      Try changing the overprint preferece under Page Display to Use Overprint Preview: [Always]

      J
      jenniferd37585268Author
      Participant
      September 24, 2019

      Strangest thing.  I just opened the PDF file in Adobe Pro, and the colors are there.  But when it opens in Adobe Acrobat DC, the colors are missing.  The Adobe Pro version prints out with the colors, which are missing in the Adobe Acrobat DC version.  I hope FedEx has Adobe Pro!

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      September 24, 2019

      Would be interesting to see this and of course get to know your color management settings (general and the export settings)

       

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