Color Settings profiles are missing - Illustrator reset to Emulate 6.0 and can't change back

Question

My computer force-restarted and now my colors are wrong. My color settings have reverted to Emulate 6.0 and I'm struggling to get them back to normal.

When I go into my Color Settings, I can change the RGB profile, but my dropdown for CMYK profiles is blank (see attached screenshot). I've checked my Adobe/Color/Profiles/Recommended folder and it is empty. How can I fix this? Is there a place I can download default color settings?

I've tried using Adobe Bridge to set color settings, but the program crashes as soon as I click "Apply" to synchronize settings.

Any insight would be appreciated, thank you!

Bobby Henderson · Accepted Answer

It might be worth trying a clean uninstall-reinstall of Adobe Illustrator using the Creative Cloud Cleaner tool.https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Ton Frederiks · Answer

The cleaner tool might be worth trying since profiles are CC shared components.

If that does not help, you can contact support who can have a look into your system:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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