Color Settings profiles are missing - Illustrator reset to Emulate 6.0 and can't change back

[Lillian5C76]

My computer force-restarted and now my colors are wrong. My color settings have reverted to Emulate 6.0 and I'm struggling to get them back to normal.

When I go into my Color Settings, I can change the RGB profile, but my dropdown for CMYK profiles is blank (see attached screenshot). I've checked my Adobe/Color/Profiles/Recommended folder and it is empty. How can I fix this? Is there a place I can download default color settings?

I've tried using Adobe Bridge to set color settings, but the program crashes as soon as I click "Apply" to synchronize settings.

Any insight would be appreciated, thank you!

[Ton Frederiks]

Try to de-install and re-install Illustrator. Make backups of things like your custom swatches, brushes, symbols.

[Lillian5C76]

I have tried this a couple of times, as well as trying previous versions of Illustrator - no luck.

[Bobby Henderson · Accepted solution]

It might be worth trying a clean uninstall-reinstall of Adobe Illustrator using the Creative Cloud Cleaner tool.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Lillian5C76]

This worked!! Thank you so much

[Ton Frederiks]

The cleaner tool might be worth trying since profiles are CC shared components.

If that does not help, you can contact support who can have a look into your system:

https://helpx.adobe.com/contact.html?rghtup=autoOpen