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theresascheiber
theresascheiber
Participating Frequently
April 19, 2023
Question

Colors change on their own?

  • April 19, 2023
  • 4 replies
  • 2065 views

The following problem has occurred on different computers, in different files and with different users:
Defined colors were changed over time in an AI file (RGB color space). The files were saved, closed, and reopened and edited on another day: Over time, the colors became darker and dirtier (see screenshot). Also the values themselves (HEX and RGB) changed, for example R232 G204 B162 turned to R214 G185 B138

 

Why does this happen? Version 27.4.1.  

 

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    4 replies

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    April 19, 2023

    Ameliawiththemanynumbers, did you read the conversation above?

    Edit: Looks like the message was removed

      Ton Frederiks
      Community Expert
      Ton FrederiksCommunity Expert
      Community Expert
      April 19, 2023

      There have been more reports of these mysterious color changes during the years. Some of them have not been solved or can be easily replicated. If you want to share a file that has this problem, please do.

      I would recommend to contact Adobe support, they can have a look into your system.

      theresascheiber
      theresascheiberAuthor
      Participating Frequently
      April 20, 2023

      I contacted Adobe Support. They are looking at the file.

      Ton Frederiks
      Community Expert
      Ton FrederiksCommunity Expert
      Community Expert
      April 20, 2023

      Good, If they find a solution, can you mention it here?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      April 19, 2023

      Maybe check out this video?

      https://www.youtube.com/watch?v=ueSFXNWL3Ds

      theresascheiber
      theresascheiberAuthor
      Participating Frequently
      April 19, 2023

      Nothing was copied from one document to another so it did not adress my problem. But still a helpful video in other ways. thanks...

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      April 19, 2023

      OK.

      Please tell us your color settings.

      Which color profile is applied to the document? Which profile is set up in your Illustrator? Do you edit this file on different computers?

        Anna Lander
        Anna Lander
        Inspiring
        April 19, 2023

        It looks like your document color mode is CMYK, not RGB.
        If you created it using the "Print" preset, it's surely so.

        Check this: File > Document Color Mode. If it's CMYK, change it to RGB.

        The issue is that when your Doc color mode does not match the Color Panel color space, it tries to harmonize the panel values with the doc mode.

        theresascheiber
        theresascheiberAuthor
        Participating Frequently
        April 19, 2023

        Document Color Mode is RGB... It was created using "Web" preset... Wierdly the color converted to CMYK looks nothing like the wrongly changed color. So it´s not just the color converted to CMYK...

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