Colors keep turning dull - possible bug

[lizzyn32500819]

Hey folks,

So I've been using Illustrator CC for several months now and I always update (current version: CC 3.9.5.353), but I think I've run into a bug with colors / the color palette. I've found someone with a similar problem over on Stack Exchange, but I couldn't find anything on the Adobe forums.

I'm working on a file in RGB and I haven't switched color profiles or touched anything with the color menu. Color setting is North America General Purpose 2, Working Spaces is sRGB IEC61966-2.1, Color Management Policies for RGB is "Preserve Embedded Profiles". I'm running macOS Sierra version 10.12.3 on an iMac (Retina 5K, 27-inch, Late 2014). The file is stored on Dropbox, not on my computer's hard drive.

Here is an image of a file I'd been working on for a few days, as well as the color palettes from each file. The RGB values have gradually gotten darker and I have no idea why. The leftmost image are the correct colors, and the rightmost image was taken after a day or two.

This is happening while I'm still in Illustrator, not after exporting or saving as a different file type. If I switch over to another open file in Illustrator and then come back to the bugged file, the colors will be slightly darker.

Help please!

[Monika Gause]

Now, talking about the issue at hand, my point was the fact that
Illustrator automatically changes the color values in my doc to something
more dull everytime I close & re-open the same document.

If you don't post your settings, nobody will be able to help you.

And it looks like
I'm not the only one with this problem and no-one has an appropriate answer
to solve it. This would be nice if it could be fixed.

It can only be fixed with correct settings. When you don't want to make the correct settings, color management will continue to ruin your day.

[beachk1]

Okay suddenly I'm having the same problem. Some colors look okay, but then I go to select a new one and it looks fine until I click "OK" and then the color that actually fills the shape is dull. Has anyone figured this out? What are we supposed to do?

[Monika Gause]

Does it only look dull or do the calues change?

[Chrispy-303]

Same problem I raised a few days ago

https://community.adobe.com/t5/illustrator/colour-values-change-on-their-own-very-frustrating/td-p/1...

The above image:

Top version is the original version of the design with correct colour values

Bottom version shows the change in colour and colour values a few mins later (still live in file, no save/close)

[Chrispy-303]

Look how dull this is getting!! Massive colour cvhange over time.

This has been sitting off on the side of a Ai file I keep opening and saving - Over time it just keeps getting darker and darker

[Monika Gause]

How is color management set up?

Is the soft proof turned on?

[Chrispy-303]

another thread: https://community.adobe.com/t5/illustrator/illustrator-randomly-changing-my-file-s-colours-while-fil...

Adobe needs to look into this asap

[nateb42490823]

I've been having this problem for months. It does seem to happen with files with images pulled in, perhaps. I couldn't recreate it with anyone in the studio but it's happened on 2 different computers now. Something is not right and it's extremely frustrating.

[Monika Gause]

Since it's extremely difficult to discuss in older threads (forum problem, not yours)

can you please create a new thread, tell us your system, version and color management setup and also the steps that lead to your issue.

[Jennifeer5FE1]

ITs september 2020 and i still have the same issues as desscribed by everyone else. When is adobe planning to fix this issue??

[Monika Gause]

Please create a new thread and tell us the details I asked in the post above yours.

BTW: this is a user forum. You are not talking to Adobe here unless someone is marked as "Staff".

If you think this is a bug, please report it to http://illustrator.uservoice.com

They will probably ask the same questions I asked.

[becky ss]

Could you advise if there has been a new thread created for this? I can't find one and I have been experiencing the same problem for months also?

[sixsevennate]

Yes there is a new thread here: https://community.adobe.com/t5/illustrator/colors-darken-and-dull-over-time/m-p/11507280?page=1#M248...

If you can add and describe your problem(s) as well as it has yet to be fixed.