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dg3
dg3
Inspiring
December 10, 2017
Answered

Colour Swatch icon disappeared

  • December 10, 2017
  • 1 reply
  • 1330 views

Just upgraded to CC 2018 and to High Sierra on Mac. Now my .ase (Adobe Swatch Exchange) swatch files show with no icon in finder. I'm sure they had the standard coloured boxes icon before. The Photoshop .aco files have monochrome icon. Is this how it is now in CC2018 or is is possible to restore the icons? Not a deal breaker but easier to see what's what when they show with a proper icon rather than a blank white box. I can't think of what to 'open' the files with to show a different icon in place.

This topic has been closed for replies.
Correct answer dg3

Thanks Monika for all your support! I tried uninstalling (including prefs) and then reinstalling all of CC2018 including the CC app itself on my old Mac (running High Sierra but NOT APFS) as a test before doing the same on my new machine, but no change - the icons are still generic/white. So I guess that's just how it is. Pretty certain the files used to have an Adobe ASE icon, but hey. Thanks again


As a postscript I've discovered it was a file permissions issue. By changing all to Read & Write the icon now displays!  High Sierra must have either changed the permissions or requires different permissions for this file type.

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
December 10, 2017

Go the the panel menu for Swatches. There are several views. When you choose a different one, do they come back?

If not, please show a screen shot.

dg3
dg3Author
Inspiring
December 10, 2017

Hi Jane

Thanks for getting back. The issue isn't within illustrator itself. It's the lack on an icon in finder. I've attached two images: one shows how ASE files display since I upgraded to CC 2018 under High Sierra, the other how ASE files use to display with a proper icon.

dg3
dg3AuthorCorrect answer
Inspiring
December 11, 2017

Thanks Monika for all your support! I tried uninstalling (including prefs) and then reinstalling all of CC2018 including the CC app itself on my old Mac (running High Sierra but NOT APFS) as a test before doing the same on my new machine, but no change - the icons are still generic/white. So I guess that's just how it is. Pretty certain the files used to have an Adobe ASE icon, but hey. Thanks again


As a postscript I've discovered it was a file permissions issue. By changing all to Read & Write the icon now displays!  High Sierra must have either changed the permissions or requires different permissions for this file type.

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