Command+Y doesn't work anymore

[Hildering]

Hello everybody,

Somehow the shortcut Command+Y doesn't work anymore.

I still can go to the menu and choose View, Outline. But I'm used to use command+Y and switch between outlines and normal view.

And the menu says now Outline or preview on CPU?

Maybe it has to do something with a new shortkey I've created yesterday. I've assigned command+F to fit Arboard to Artwork bounds.

Please help!

[Mike_Gondek]

That this says outline or preview on CPU sounds correct see my screenshot below.

Check these

Edit >> Keyboard Shortcuts

check your OS is not stealing the key. ClIck restore defaults, so you do too ahem to go through each menu on the left

If you have not restarted try that as occasionally they get corrupted and a restart can resolve.

[Bill Silbert · Accepted solution]

Whether its from corruption within the program or, as you say, from making a custom key command you can restore the program to its defaults by trashing your preferences.

To do so:

For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

[Hildering]

Thanks Bill,

Command+F was already assigned to paste in place. And by assigning this command to "fit Arboard to selected artwork bounds" other shortcuts became corrupted and one of them was apparently Command+Y.

[Bill Silbert]

Happy to help.