compatible gpu is not available

Community Beginner ,
Jul 08, 2018 Jul 08, 2018

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compatible gpu not available. vga:1 intel hd 3000 2 geforce 525m I have tried several different versions

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correct answers 2 Correct answers

Community Expert , Jul 08, 2018 Jul 08, 2018

Please check this page: Adobe Illustrator system requirements

It looks like your graphics cards are not compatible. That is why it says "Compatible GPU not available".
You may want to upgrade your hardware if possible.

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Adobe Employee , Aug 22, 2022 Aug 22, 2022

Hello Muhammad25695045ys6u,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Also,

...

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Community Expert ,
Jul 08, 2018 Jul 08, 2018

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Community Beginner ,
Jul 08, 2018 Jul 08, 2018

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john, please help me. illustrator dosent work properly

i have problem. please

2018-07-09 7:19 GMT+03:30 Karim Ebrahimi <eng.kebrahimi@gmail.com>:

>

2018-07-09 2:10 GMT+03:30 John T Smith <forums_noreply@adobe.com>:

>> gpu created by John T Smith

>> <https://forums.adobe.com/people/JohnTSmith> in *Downloading,

>> Installing, Setting Up* - View the full discussion

>> <https://forums.adobe.com/message/10489126#10489126>

>>

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Community Expert ,
Jul 08, 2018 Jul 08, 2018

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karime96346179,

compatible with what? Do you get an error message that you could post here?

Best Regards,
Maurice

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Community Beginner ,
Jul 08, 2018 Jul 08, 2018

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illustrator

2018-07-09 7:48 GMT+03:30 mauricep27921461 <forums_noreply@adobe.com>:

compatible gpu is not available created by mauricep27921461

<https://forums.adobe.com/people/mauricep27921461> in *Downloading,

Installing, Setting Up* - View the full discussion

<https://forums.adobe.com/message/10489192#10489192>

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Community Beginner ,
Jul 08, 2018 Jul 08, 2018

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Untitled.jpg

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Community Expert ,
Jul 08, 2018 Jul 08, 2018

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Please check this page: Adobe Illustrator system requirements

It looks like your graphics cards are not compatible. That is why it says "Compatible GPU not available".
You may want to upgrade your hardware if possible.

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Community Beginner ,
Jul 08, 2018 Jul 08, 2018

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dear mauricep

in the past

it worked well with the same laptop

dell n5110     vga:gt525m     6g ram     integrated vga: intel hd 3000

pic.jpg

I am a hardware engineer

I have the necessary skills

It worked fine a few months ago, but now it's not

I also upgraded drivers and installed various versions and even changed the Windows

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Community Expert ,
Jul 08, 2018 Jul 08, 2018

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I am not questioning your skills, but you have a "NVIDIA GeForce GT 525M" built into your laptop, whereas Adobe Illustrator recommends a "NVIDIA GeForce GTX Series" one.

Here's an idea, though: since you're working on a laptop, you are probably aware that you can tell an app to use the dedicated GPU via the NVIDIA Control Panel?!

» How to manually set a default graphics card: Nvidia or AMD - Tech Advisor

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Community Beginner ,
Jul 08, 2018 Jul 08, 2018

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My description of the skill was to tell you that I have tried out the usual methods

Including the same method you sent now

Your attempt to help me was very valuable.thanks

I'm sorry for the weakness of the English conversation

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New Here ,
Aug 17, 2021 Aug 17, 2021

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what if i have RTX3060 

what upgreads can i make :I 

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Community Expert ,
Aug 17, 2021 Aug 17, 2021

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@abdulrahmanSHD RTX 3060 should be enough.

That list on the system requirements page features graphics cards that Adobe themselves have tested. If your card is not listed there, but meets the requirements (at least 1 GB of VRAM (4 GB recommended) + supports OpenGL version 4.0 or greater), you can assume that it works with the latest version of Illustrator.

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Community Beginner ,
Aug 19, 2022 Aug 19, 2022

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Hi, 

 

Facing same issue, and i am using Nvidia Quadro K2200 whihc is available in Adobe illustrator requirements. but still it is showing in preferences.

Can you please help me out?

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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LATEST

Hello Muhammad25695045ys6u,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Also, try updating the drivers for your GPU and check if it helps.

 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Community Beginner ,
Jul 08, 2018 Jul 08, 2018

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Did you see the picture?

can you help me ?

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Community Beginner ,
Jul 08, 2018 Jul 08, 2018

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John, do you have any idea?

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