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Compatible GPU not available - Intel 12th Gen Xe graphics

Community Beginner ,
Apr 27, 2024 Apr 27, 2024

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Illustrator shows that the Intel Xe graphics on my laptop (12th gen i7, 32GB RAM) is not compatible with it and it cannot use hardware acceleration with this GPU.

 

I've tried a number of troubleshooting, and ended up reinstalling Windows. None of the things I tried helped. With this I think I can safely assume that this is not an isolated case due to dirty installation or misconfiguration.

 

Some of the posts I read says that this GPU is not sufficient to run Illustrator, pointing that it only presents 128MB of memory as opposed to minimum 1GB as listed on Adobe's system requirements. This is not a valid defense for Adobe. Everyone knows that Intel Gfx shares the main system memory, up to 50% of the total memory installed. It makes the max usable memory on my laptop to be 16GB which vastly exceeds the minimum requirements.

This is not a new concept for any of us either. iGPUs have been using the shared memory architecture for decades already, and past versions of Illustrators have been completely fine with that.

I don't know what's the reason behind Illustrator just stopping to support this family of GPUs out of the blue. If this is a bug, then it's a critical issue that needs to be addressed ASAP, and if it's a conscious decision, I have nothing else to say but that it's hands down the stupidest technical decision I've ever seen lately, considering Intel is the largest GPU vendor in the industry, and not everyone works in a stationary office on a desktop computer or a mobile workstation that costs half the price of a car.

 

Screenshot 2024-04-28 050149.png

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correct answers 1 Correct answer

New Here , Apr 28, 2024 Apr 28, 2024

Have the same issue, it's due to the Intel driver, not Adobe. Same GPU in X1 Carbon 12.gen CPU

Try older version of driver, that one worked and showed GPU as 1GB

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New Here ,
Apr 28, 2024 Apr 28, 2024

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Have the same issue, it's due to the Intel driver, not Adobe. Same GPU in X1 Carbon 12.gen CPU

Try older version of driver, that one worked and showed GPU as 1GB

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Community Beginner ,
Apr 28, 2024 Apr 28, 2024

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Can you share the driver version number that you are using? I've tried a few driver versions but couldn't get it working.

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