Compatible GPU not available v29.3

Forum|Forum|1 year ago
February 16, 2025
4 replies
654 views

Currently, I'm using the latest Illustrator version 29.3. When I installed this version, my GPU was working fine, but after restarting Illustrator, the GPU is no longer detected, showing that a compatible GPU is unavailable. I have tried many ways to fix this, but I can't solve it. But my latest Photoshop version still works well and recognizes the GPU.

MY OS: Windows 11 Latest Update

CPU: i5 13500

GPU: Intel Arc A750 8GB

Bug

Correct answer cyberjaggi

Hi, I had a chat with Adobe support. They tried many solutions but the issue is still there. Only one workaround they suggested for the time being that the Illustrator must be run as an 'ADMINISTRATOR'. And it's working for me. Hope they find the bug and release an update soon.

PaulPardy

Participant

I have the same problem and i talked with adobe suport many times. They fixed the problem but this comeback again. Somethimes works and the fail again. Somethimes i need to restart my computer more than 3 times and launch illustrator to see if this works and sometimes works.

C

cyberjaggi

Participant

Hi @PaulPardy have you tried to run Illustrator as an ADMINISTRATOR? Mine is working till now without any issues.

C

cyberjaggiCorrect answer

Participant

Hi, I had a chat with Adobe support. They tried many solutions but the issue is still there. Only one workaround they suggested for the time being that the Illustrator must be run as an 'ADMINISTRATOR'. And it's working for me. Hope they find the bug and release an update soon.