Compatible GPU not available

Forum|Forum|2 years ago
March 27, 2024
2 replies
2185 views

My GPU Performance tab is grayed out, I'd like to have animated zoom toggled on to more smoothly zoom in and out rather than ctrl + or - I've tried trouble shooting for a few hours and updating my drivers, renaming files as I've seen on other posts etc. I've also got Photoshop installed and the zoom feature works there so I'm assuming it should also do so for Illustrator?

Any advise would be appreciated.

This topic has been closed for replies.

B

Bobby Henderson

Community Expert

How old is your computer system (and the graphics card installed inside)? Was your computer's GPU recognized by a previous version of Illustrator?

R

Riad29827733y8prAuthor

Participating Frequently

Just got a new laptop, with the newest version of Illustrator. Computer system is about a year old

Anubhav M

Community Manager

I came across the same problem, I use the old Intel integrated graphics chipset with i7-13700

Hello @Chicheng36854007lkpw,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/44aMTSu) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

Monika Gause

Community Expert

Illustrator does not recognize your graphic card and/or its driver.

Which card is it?

Is it a Studio driver?

R

Riad29827733y8prAuthor

Participating Frequently

AMD intergrated graphics

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