Dear all,
When running the new generating AI tool, my computer crashes (sending the computer to restart). Any ideas on how to solve it? All drivers are up-to-date, Nvidia GeForce RTX 3080 and Intel Core i9-14900KF
All the best,
Sergio
Thanks Anshul,
Will do. The issue is that the crash happens before the system captures any log. Still I will try it. How can I disable the logs at a later stage?
Before, I will change the power supply box. I noticed that the system goes way up the power limit when activating the Text to vector (which it shouldn't?). I am hoping that a power box with more capacity may resolve the issue.
I believe there is something here very interesting for the AI illustrator developers.
I will let you know
Sergio
Thank you for your response and for being proactive in troubleshooting the issue, @sergiol92520501. Regarding your question about disabling the logs at a later stage, you don't need to worry about that. Enabling the logs using the provided command is a one-time action to collect the necessary information for troubleshooting. Once you've collected and shared the AI performance log with us, you can simply continue using Illustrator as usual without needing to disable anything manually.
It's also insightful that you're considering upgrading the power supply box, as unusual power consumption during the activation of the Text to Vector feature could indeed indicate a hardware-related issue. Hopefully, the upgrade will help resolve the problem.
Please keep us updated on your progress, and feel free to reach out if you have any further questions or concerns. We're here to assist you.
Best regards,
Anshul Saini
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