Computer crashes while using Adobe Illustrator 2020 on Windows 10

Forum|Forum|5 years ago
May 31, 2020
2 replies
975 views

I'm using a Dell with Windows 10, 2.9 GHz processer, 64 GB of RAM, and plenty of spare disk space. I finally upgraded to Illustrator 2020 and when I start the computer, open Illustrator, the computer will shutdown within ten minutes. Does matter if I'm editing a .ai file for not. This happens in a minute or two I have other programs open (Chrome, Word, etc). Task Manger starts to Memory and Disk go to almost 100% before shutdown. My system meets the spec requirements. Any ideas?

{Renamed by MOD}

Performance

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @diana_n04,

I'm sorry to hear you're having trouble using Illustrator. Would you mind sharing more details, like the OS/Illustrator version and screenshots of the error message (if any), so I can better assist you?

Looking forward to hearing from you.

Anubhav

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. We'll be happy to help. Please try resetting the preferences of Illustrator. Please follow the steps below to do that:

Close all Adobe applications.
Go to Location C:\Users\user\AppData\Roaming\Adobe
Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
Launch Illustrator from the Creative Cloud.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

If it does not help, you may try creating a new user account on your machine and try using the app there. Let us know how it goes.

Regards,

Ashutosh

D

deilerAuthor

Participant

Thanks! One of my collegues suggested to download the Adobe Creative Cloud Network Endpoints and whitelist the endpoints in my internet settings. So far the problem has went away. I'll try this if it doesn't.

D

diana_n04

Participant

Hi! I happen to have the same problem. Could you explain in more detail how to whitelist the endpoints?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded