Consistent Crashing Illustrator on Macbook Pro M1

[meganw_innorush]

Hi There, 

I have a new Macbook Pro M1 Chip.  My software is up to date, my Creative Cloud Apps have recently been updated.

Since the Creative Cloud Updates have taken place my Illustrator consistently crashes.  I have tried

- Uninstalling and reinstalling the app and Creative Cloud

- Resetting preferences

- Checking Fonts

- Restarting my Macbook

It is hindering me from achieving my deadlines and I urgently need assistance to continue.

Thanks,

Megs 

[Monika Gause]

Please contact Customer Care. They can log into your system to figure this out: https://helpx.adobe.com/contact.html

You need to be logged into your Adobe ID and the chat is in the bottom right. If it's not there, enable popups or/and try a different browser

[Anshul_Saini]

Hi @meganw_innorush,

We apologize for the delayed response and frustration you are facing with Illustrator crashing! We are here to help.
Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

If it doesn't, would you mind providing us with more details regarding the crash, including the version of Illustrator you are using, OS details, and if this is happening while working on a specific file?
Please confirm if you are using a Wacom tablet or any plugins/ extensions.

Also, kindly submit the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly and assist you in finding a solution.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,
Anshul Saini