Constant crashing of Illustrator

[Petro_design]

Hello,
From few days the software crashes continuously and I can not work, could you find a solution? thank you so much

[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

What is the exact error message that you see?

[Cari Jansen]

Do you have any third party plug-ins or extensions installed in Ilustrator? (e.g. font management).

• Try to uninstall any third party plug-ins or extensions. Depending on how these are installed (you might need to refer to user documentation for the specific plug-in), use the Extension Manager application to disable the extension, or you can locate the plug-ins inside the Illustrator application folder and remove them manually.

Also have you tried deleting/resetting the Illustrator preferences?

• How to set preferences in Illustrator

You can also clear the cache on your computer:

• How to Clear Cache on macOS. Delete Cache Files on MacBook, iMac or Mac Mini   (follow the how to clear the cache manually instructions, there is NO need to install third party software to do this).

If none of the above help, please supply additional information as per previous poster request.

* what computer are you on

* what version of Illustrator are you running etc.

[Monika Gause]

If none of the above works, please describe exactly when it crashes.