Content missing from file exported through background export

Forum|Forum|5 months ago
October 30, 2025
2 replies
442 views

Anyone else having issues of exporting .ai files where the document is just text corrupt? also, .eps exports showing up as half the image?

EnzoAlves

Participating Frequently

Para mim aconteceu ao exportar um arquivo .ai para .pdf. Ele não exportava o arquivo completo, apenas alguns elementos dele. Instalei a versão antiga e funcionou perfeitamente, então é problema da v30.0

Anubhav M

Community Manager

Hello @EnzoAlves,

I'm sorry to hear about your experience. Could you share a link to a sample AI and PDF file along with screenshots of the export settings used, so we can try and replicate this on our end?

Looking forward to hearing from you.
Anubhav

EnzoAlves

Participating Frequently

Hello!

I’m sending the original .ai file and the PDFs exported from both Illustrator versions (v29 and v30). I’ve also attached a screen recording of the issue happening. In the video, I show two different export settings in both versions, just to demonstrate that in v30 none of the settings make the export work correctly.

https://www.dropbox.com/t/fC1qwiUpmoUTPfvX

T

ThomasBates

Participant

Photoshop cannot open up PNG and JPG from Windows Explorer, even if they are saved as them in Photoshop. InDesign cannot open up any documents from Windows Explorer. Only way to open up files is to open them from the programs from the File Menu.

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