copy paste objects makes Illustrator freeze

Forum|Forum|1 year ago
April 22, 2024
3 replies
1299 views

If I copy a text box, then paste it, illustrator freezes for several seconds. This had gone away in recent updates, but now is back. Computer in windows 32 gb ram, recent CPU and graphic card. Any help will be appreciated!

Performance

M

Manohar5F8D

Participating Frequently

As soon as I copy any object, Ai freezes and closes. However if it is a new artboard it works fine. I tried reset preference and Re-installing Ai, didnt help. I would need a fix for this asap! I am not able to work on my projects because of this.

M

Manohar5F8D

Participating Frequently

I noticed 1 more thing, if I save as the same file as a cloud file (.aic) it won't crash. However it will crash if I open 2 files. This was not happening before. My Pc details below.

Processor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz
Installed RAM 32.0 GB (31.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Edition Windows 11 Enterprise
Version 23H2
Installed on ‎9/‎10/‎2024
OS build 22631.5624
Experience Windows Feature Experience Pack 1000.22700.1106.0

Bill Silbert

Community Expert

What version of Windows and what version of Illustrator are you using? The updates that you referred to are they of Illustrator or the Windows OS (Windows does auto-update on most PCs)? Did the return of this behavior happen immediately after updates? If so can you determine if it was an Illustrator update or Windows update that might have immediately preceded the return of the problem?

H

Hugo27455936jbi0Author

Inspiring

I use windows 11. I uninstalled illustrator and kept the preferences; the problem remained. However, now I uninstalled while removing the preferences/settings, and it looks like it is ok.

Usually this is what happens: it works for a while, and at some point the problem comes back. Hence I can't be 100% that this has anything to do with the illustrator update. Definitely nothing to do with windows since the problem is coming and going (this has been going on for at least 1 year).

Not sure how to pinpoint the problem, but it looks like when it does that I need to reinstall while deleting the preferences/settings to resolve the issue. Any ideas?

Monika Gause

Community Expert

Do you have any of the following things installed or activated?

Parallels Toolbox running with the Clipboard History
TeamVewer Clipboard > Use Shared Clipboard
Apple iOS device simulator from Xcode
Windows Multi-clipboard
Windows Clipboard History
Chrome Remote Desktop
Mouse Pointer Highlighter
AnyViewer
Pastebot app
Overzealous antivirus (Digital Guardian) as well as viruses that empty the clipboard
Vector Magic

Anubhav M

Community Manager

Hello @Hugo27455936jbi0,

We understand that encountering technical issues can be frustrating. I hope the suggestions Monika shared helped resolve the problem. If not, would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

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