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Participant
January 25, 2023
Answered

Corrupted Tooltips

  • January 25, 2023
  • 2 replies
  • 491 views

My tooltips, or specifically the textures of the tooltips are corrupted/bugged out. They display as a typical bugged glitchy texture and no information is decipherable. I have restarted the program, restarted my laptop, and reinstalled the program. I have also messed with tooltip settings and even account settings. I have found no answer to this issue nor seen someone else with this same issue, however I may have just not gone deep enough.

My laptop is a Dell Inspiron 7000 series running on Windows 10, I meet system requirements and recommended specs to run the program. I have no clue what caused it as yesterday it was perfectly fine and I had no issues with the program.

This topic has been closed for replies.
Correct answer Monika Gause

So it's not just the tooltip, but also the rubber band?

 

Can you check the GPU acceleration? Does it work better when you turn that off?

 Driver update maybe?

And also probably contact Customer Care so they can take a look at it. https://helpx.adobe.com/contact.html

2 replies

Met1
Legend
January 26, 2023

Does everything look like that in Illy (menus etc) or just Tool Tips and selection lasso?

Is it happening in new docs, or just in one (or a few) specific docs?

Tried resetting prefs?

Monika Gause
Community Expert
Community Expert
January 25, 2023

Can you please show a screenshot?

Does it help when you turn off the GPU acceleration in the preferences?

Participant
January 26, 2023

Hi this is the issue I'm seeing, this is the pen tool specifically

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
January 26, 2023

So it's not just the tooltip, but also the rubber band?

 

Can you check the GPU acceleration? Does it work better when you turn that off?

 Driver update maybe?

And also probably contact Customer Care so they can take a look at it. https://helpx.adobe.com/contact.html