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Couldn't drag and duplicate the Artboard in Illustrator

Forum|Forum|5 years ago
May 21, 2020
5 replies
2017 views

I've been having this issue for a long time and I cant figure it out. When i do option, click and drag it just moved the original cardboard. Please help this has been a pain in the bum lol.

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Correct answer Ton Frederiks

Did you try to reset your Preferences?

https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/td-p/10602277?page=1

or by clicking the Reset Preferences button in the Preferences

A

Anonymous

How can I reset my Preferences ?

Kodi nox

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this issue. You may try these steps to reset preferences:

For MAC

Close all Adobe applications.
Go to locations
~/Library/Caches
~/Library/Application Support/Adobe
~/Library/Preferences
Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
Launch Illustrator from the Creative Cloud.

For Windows

Close all Adobe applications.
Go to Location C:\Users\user\AppData\Roaming\Adobe
Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
Launch Illustrator from the Creative Cloud.

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Regards!

Ton Frederiks

Correct answer

Community Expert

Did you try to reset your Preferences?

https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/td-p/10602277?page=1

or by clicking the Reset Preferences button in the Preferences

brettm26471765Author

Participant

That worked! And it's running much faster too I might add. Thanks very much 🙂

Ton Frederiks

Community Expert

Good to hear that helped.

Srishti Bali

Community Manager

Hi Brett,

Sorry to hear about the trouble you are facing with Illustrator. Along with the question asked by Ton, could you please confirm which Operating system you are working on? Is the issue related to a specific document? Does it work on a new document?

When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

We’re here to help, just need more info.

Regards,

Srishti

brettm26471765Author

Participant

Hello!

I am using Illustrator 2020 version 24.1.2. I think it started happening when I upgraded to the 2020 version 24. It's not document specific. It happens on all documents. I have attached a Video below just to make sure we are on the same page with the issue!

J

josephh34079543

Participant

I am having this exact same issue and it's driving me crazy! It's been happening since the last update in the Creative Cloud for Illustrator. At first, I thought it was the age of my computer. I just got a brand new Macbook though and it's still doing it. I will try this preference reset. Adobe, please fix this bug from the last update!

Ton Frederiks

Community Expert

Which Illustrator version?

Charu Rajput

Community Expert

Hi,

First press Shift + O, this activates the artboard tool and then try to duplicate, by pressing option key(mac) and drag.

If still not works, let us know.

Best regards

brettm26471765Author

Participant

Done but still doesn't duplicate it!

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