Crash after adding material

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Hello

I added 2 materials and now every time I open "3D and material" window the entire program crashes. I renamed the two materiala (but I don't know if Illustrator did a copy somewhere) but no help.

What to do?

THX

Bug

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B60414688Correct answer

Participant

I solved myself.

1) Search for the dir containing ".sbsar" files (the materials)

2) Every material has an associated PNG file, they where of 0 byte size. I believe this casued the crash

3) Removed the PNG and restarted Illustrator

4) Now I can see the two PNG are correctly created (size bigger than 0)

5) I open material and the SW doesn't crash

B60414688Author

Participant

On Win the materials are under "C:\Users\YOURNAME\AppData\Roaming\Adobe\Adobe Substance\Adobe Illustrator"

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B60414688AuthorCorrect answer

Participant

I solved myself.

1) Search for the dir containing ".sbsar" files (the materials)

2) Every material has an associated PNG file, they where of 0 byte size. I believe this casued the crash

3) Removed the PNG and restarted Illustrator

4) Now I can see the two PNG are correctly created (size bigger than 0)

5) I open material and the SW doesn't crash

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Monika Gause

Community Expert

Try this location and pull them out of there: https://community.adobe.com/t5/illustrator-discussions/sbsar-files-location/td-p/13382535

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