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pallen33
Inspiring
June 27, 2017
Answered

Crash on PDF export

  • June 27, 2017
  • 3 replies
  • 4375 views

Hi,

Illustrator crashes every time I either try to save as a PDF compatable Illustrator file, or try to export a PDF. It's incredibly frustrating as I need this feature active in order to import graphics into After Effects. I spent about 4 hours trying to solve this yesterday, so have tried:

- Uninstalling and re-installing Illustrator (including deleting all personal preferences)

- Deleting all personal preferences (i.e. going through c:users:app data:roaming:Adobe...)

- Uninstalling and re-installing Acrobat DC

I'm all out of options and patience, any help much appreciated.

Thanks,

Paul

This topic has been closed for replies.
Correct answer pallen33

Ok, think I may just have had too many layers and it couldn't cope. I tried flattening the artwork and that seems to have sorted it. Thanks for all the help

3 replies

P
pallen33AuthorCorrect answer
Inspiring
June 27, 2017

Ok, think I may just have had too many layers and it couldn't cope. I tried flattening the artwork and that seems to have sorted it. Thanks for all the help

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 27, 2017

Are all fonts checked and OK?

Is a printer connected and turned on?

Exactly where are you trying to save? Which options?

P
pallen33Author
Inspiring
June 27, 2017

Thanks Monika. No fonts in file. No printer connected and just trying to save with Illustrator pdf defaults to hard drive, or as Illustrator file with defaults (i.e. with pdf compatability checked)

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 27, 2017

Connect a printer. If you don't have any, install a PDF printer

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    June 27, 2017

    Have you tried the alt-ctrl-shift method of resetting Preferences?

    How to set preferences in Illustrator

    Are there noteworthy specifics about the file?

    How many artboards of which sizes does it contain?

    Does it contain many images, linked or embedded, is there considerable use of Effects that might need to be rasterised in pdf, …?

    P
    pallen33Author
    Inspiring
    June 27, 2017

    Have you tried the alt-ctrl-shift method of resetting Preferences?

    How to set preferences in Illustrator

    No, but will give that a go. Not feeling confident, but need to keep the faith.

    Are there noteworthy specifics about the file?

    It's a diagram of brain neurons - so 500+ individual sub layers. You're right, I should try saving with a more simple file and see if this works. I'll try and report back.

    How many artboards of which sizes does it contain?

    One. Started 4k, now 1080p size (1920 x 1080)

    Does it contain many images, linked or embedded, is there considerable use of Effects that might need to be rasterised in pdf, …?

    No, all vectors created in Illustrator - this is what is odd, feel it should cope with this.

    Thanks for your help

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